Refunds and compensation
Information about refund timescales, refund eligibility, non-refundable bookings, cancelled or failed stays, duplicate payments, compensation requests, and how we handle refund claims with hotels and suppliers.
- How do I request a partial or full refund for a problem that happened during or after my hotel stay?
- Can I cancel my non-refundable hotel booking and get a refund because of an emergency?
- Where is my refund, and how long does it take to get my money back?
- If I cancel a reservation, how long until my money will be back in my account?